Job Details

JOB DESCRIPTION

Oversees and coordinates hardware and software installations, upgrades maintenance and repairs.

Trains and provides work direction to assigned technical personnel; sets and monitors daily work activity; oversees quality control check, configuration, installation, repair and inventory of computer hardware and related equipment.

Communicates with various departments and users to define end user needs and provide technical solutions and support.

Consults with vendors regarding computer equipment and related peripherals; determines appropriate needs for systems and services.

Researches and evaluates information on hardware, software and peripherals; remains current on latest advances in the industry; attends a variety of committee meetings and conferences as required.

Prepares purchase requisition specifications on computer hardware and software; orders special supplies, parts and equipment as necessary; screens computer-related purchase requisitions for equipment compatibility and servicing and assists purchasing with bid preparation and vendor selection.

Prepares and maintains a variety of records, including records of requests for service and services provided, and records related to personnel activities, stock, inventory and statistics.

Establishes and maintains fixed asset and physical inventory of all equipment and replacement parts.

Coordinates and supervises work performed by outside contractors and vendors.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

PRIMARY PURPOSE

This position is responsible for planning and coordinating hardware and software installations, upgrades maintenance and repairs for students faculty and staff. Responsibilities include providing work direction and training to lower-level technical staff, recommending technology solutions to end users, and providing recommendations to purchasing on computer-related equipment, bid specifications, and technology vendors; and troubleshooting complex technical problems related to the installation and maintenance of computer hardware, software and related peripherals.

WORKING RELATIONSHIPS

The IT Services Coordinator I maintains frequent contact with various District departments and personnel, and outside contractors and vendors.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of District organization, operations, policies and objectives

Knowledge of practices and procedures in the installation, maintenance and repair of computer hardware

Knowledge of principles and techniques of system set up, configuring, networking and computer programming

Knowledge of theory of electronic principles in communication technology

Knowledge of methods and practices of inventory control

Knowledge of principles and practices of supervision and training

Knowledge of basic research methods

Ability to assign work and provide technical work directions to others

Ability to maintain accurate records and prepare reports

Ability to analyze situations accurately and adopt an effective course of action

Ability to read and interpret technical manuals and schematics

Ability to plan, organize and prioritize work

Ability to meet schedules and time lines

Ability to train and provide work direction to others

Ability to understand and follow oral and written directions

Ability to establish and maintain effective working relationships with others

MINIMUM QUALIFICATIONS

Associate Degree in Computer Electronics, Computer Science or a related field or the equivalent in college course work in a related field.

Minimum five (5) years experience in hardware and software installation, maintenance and repair including extensive lead experience.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

DESIRABLE QUALIFICATIONS

Experience administering systems and applications in a hybrid M365 ecosystem.

Experience managing users, roles, GPOs and services in a local domain and synchronizing with Entra.

Familiar with Hypervisor environments (VMWare, Citrix, Promox, etc.)

Familiar with managing Microsoft Exchange online.

Experience leading technology teams and managing complex technology projects.

Knowledge of web security best practices and techniques.

Knowledge of networking infrastructure and VOIP systems.

Experience providing technical training to users across a wide range of knowledge and ability.

Excellent interpersonal and communication skills

The ability to address the needs of diverse student and/or employee populations.

Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

SPECIAL INSTRUCTIONS SUMMARY

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This is a classified position subject to a six-month probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within eight (8) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.

NORTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT NON-DISCRIMINATION STATEMENT
The policy of the North Orange County Community College District is to provide an educational, employment, and business environment, including but not limited to, access to its services, classes, and programs in which no person shall be unlawfully denied full and equal access to the benefits of, or be unlawfully subjected to discrimination on the basis of ethnic group identification, national origin, religion, age, sex, gender, gender identification, gender expression, race, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or as otherwise prohibited by state and federal statutes, or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.