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Santa Rosa Junior College
Help Desk Technician
  • Position Number: 6469425
  • Location: Santa Rosa, CA
  • Position Type: Computing - Support and Training


Help Desk Technician
Santa Rosa Junior College


Salary: $6,654.00 - $8,090.00 Monthly

Job Type: Classified

Job Number: 25-01502

Location: Sonoma County, CA

Department: Information Technology

Closing: Continuous

Description
FIRST APPLICATION REVIEW DEADLINE: September 2, 2025

Position is open until filled. Completed applications received by the application review deadline will be given priority consideration. It is the candidate's responsibility to be sure that ALL required materials noted under the application procedures section of this job announcement are submitted.

TENTATIVE TIMELINE
The following timeline dates are tentative and subject to change, as determined by the Screening and Interviewing Committee.
  • First Round of Interviews: Week of 9/15/25
  • Finalist Interviews: 9/22/25
  • Desired Start Date: 10/1/25


COMPENSATION AND BENEFITS:
  • Salary Range: $6,654.00 -$8,090.00 per month (24/25 Classified Salary Schedule); maximum initial placement at mid-range, which is $7,334.00 per month (placement within this range is based on assessment of previous experience as documented in application materials). An additional 2% compensation will be added to the base salary for an earned doctorate degree.
  • Fringe Benefits: The District offers a competitive health & benefits package for employees and eligible dependents. Benefits are pro-rated for part-time employees. You can learn more on our Benefits page.
  • Leave/Holiday Time: Full-time classified unit members earn 8 hours of sick leave and start off accruing hours of vacation for each month worked (accrual rate increases after first year of employment and rates are pro-rated for part-time employees). Employees are also compensated for holidays recognized by the District (18 holidays/year, pro-rated for part-time employees).
  • Retirement: Santa Rosa Junior College is a CalSTRS and CalPERS employer. Eligibility will be determined based on the regulations established by both agencies.


SCOPE OF POSITION:
Under general supervision, provides technology support, training, and resources to district employees. Troubleshoots, and provides support for hardware, software, accounts, and network related issues. Configures and deploys customized operating systems for district devices using standard enterprise tools. Supports proper data management and security practices.

This is a regular, full-time (1.0 FTE), 12-month, classified position. The tentative work schedule will be Monday through Friday from 8:00 a.m. to 5:00 p.m. This position is contingent upon funding and Board approval.

Key Duties and Responsibilities

Examples of key duties are interpreted as being descriptive and not restrictive in nature. Incumbents routinely perform approximately 80% of the duties below.
  1. Provides Tier 1 and Tier 2 technical support for district owned/leased software applications, wired/wireless network connected devices, user account management, and hardware, including computers, printers, mobile devices, and related peripherals. Documents solutions to a range of technical issues.
  2. Assists users with password management and access to network data resources. Communicates solutions to a range of users.
  3. Works with hardware vendors to resolve hardware and operating system issues. Researches and tests possible solutions and implements solutions.
  4. Installs operating system images. Ensures updates and maintenance of device firmware and drivers. Deploys imaged devices to ensure operating technology meets current industry standards and compatibility requirements.
  5. Configures and deploys printers, phones and other peripheral equipment. Installs additional software to support equipment.
  6. Creates and resolves service requests. Troubleshoots and identifies level of support required for service requests and escalates or provides solutions.
  7. Collaborates in developing information technology service desk processes and priorities.
  8. Oversees inventory of Information Technology devices. Maintains records of services and technical support tasks.
  9. Assists users with access to information technology and resources, including equipment, approved servers, files, data and software licenses.
  10. May train and supervise student employees in the area.
  11. May direct the work of short-term, non-continuing (STNC) employees in the area.

KNOWLEDGE OF:
  1. Desktop operating systems, software applications and computer hardware, and telephones.
  2. Principles and theories of network systems and management.
  3. Internet technologies and products.
  4. Basic understanding of electrical safety procedures.
  5. Relevant local, state, and federal rules and regulations, programs, policies and procedures.
  6. Applicable technology usage, including standard office productivity software and other appropriate technology.

ABILITY TO:
  1. Provide technical customer support.
  2. Maintain current knowledge of emerging information technology trends and developments.
  3. Identify, evaluate, and solve end-user issues. Make the distinction between Tier 1, 2, and 3 end-user issues.
  4. Read, understand, and apply complex technical information.
  5. Collaborate productively and cooperatively with individuals and groups both internally and/or externally.
  6. Communicate effectively, both orally and in writing.
  7. Exercise appropriate judgement in interactions with others and with work processes.
  8. Interact with the public in a helpful, courteous, and professional manner.
  9. Demonstrate sensitivity to, and respect for, a diverse population.


Minimum Qualifications
Candidates/incumbents must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities. If requesting consideration on the basis of equivalency, an Equivalency Application is required at the time of interest in a position (equivalency decisions are made by the supervising administrators, in coordination with the department where the vacancy exists, if needed.)

EDUCATION:

Associate's degree in computer science, information technology, or a closely related field of study required.
EXPERIENCE:
1+ year of related experience providing end-user phone support for current computing hardware and current application packages or installing, upgrading, troubleshooting, and repairing personal computers in a network environment.
OTHER REQUIREMENTS:
  • This classification requires the use of a personal or District vehicle while conducting District business. Must possess a valid (Class C) California driver's license and an acceptable driving record.
  • Must be able to perform physical activities, such as, but not limited to, lifting (up to 50 lbs. unassisted), bending, standing, climbing or walking.
SANTA ROSA JUNIOR COLLEGE COMMITMENT:
All classifications require a commitment to the District's Vision, Mission, Values, Goals and Objectives as articulated in the Strategic Plan.

Application Procedures

To be considered for this recruitment, applicants must provide the following:
  1. A completed Santa Rosa Junior College/GovernmentJobs.com Employment Application and responses to Agency-wide Questions.
  2. Contact information (phone number and email address) for three professional references. One reference must be from a current or previous supervisor.
  3. A brief cover letter.
  4. Current resume.
  5. A written response to the diversity supplemental question.
  6. Copies of transcripts of all college-level coursework. Transcripts must state that the Degree(s) has been conferred or awarded.
    • If transcripts are from an institution outside of the United States, applicant must provide a formal evaluation by a credential evaluation service accredited by the National Association of Credential Evaluation Services of their international degree(s) at the time of application. For further details on SRJC requirements on Foreign Degrees, please see Foreign Degree Requirements.
  7. If you do not possess minimum qualifications as noted under the Minimum Qualifications Section above, you must complete and attach the Classified Equivalency Application (Download PDF reader) (Download PDF reader) and supporting documents, including narrative synopsis, to your employment application.

PLEASE SUBMIT ONLY MATERIALS REQUESTED.

CONDITIONS OF EMPLOYMENT
  • Successful applicants must provide proof of eligibility to work in the United States.
  • Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
  • If selected for the position, official transcripts must be submitted prior to employment.
  • Must be willing to work on-site as determined by the department (the Sonoma County Junior College District does not offer remote only' assignments).
  • Candidate(s) selected for the position will need to successfully pass a pre-employment physical examination as a condition of employment (at the District's expense).
  • Within 6 months of employment, must complete required District trainings on topics such as Sexual Harassment and Abusive Conduct Prevention, and Title IX.
  • A current (within the last 6 months) DMV Driver's Record report verifying an acceptable driving record and possession of a Class C Driver's License.

ADDITIONAL INFORMATION
  • Sonoma County Junior College District will not sponsor any visa applications.
  • Applicants must be available for interviews at Santa Rosa Junior College at no cost to the District.
  • Applicants who have disabilities may request that accommodations be made to complete the selection process by contacting the Office of Human Resources directly at (707) 527-4954.
  • Clery Report: Crime awareness and security information are available from District Police. (Public Law 101-542). The Clery Report can be found here.
  • An applicant who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Human Resources Department.

ABOUT THE SONOMA COUNTY JUNIOR COLLEGE DISTRICT
Santa Rosa Junior College (SRJC) is a public single college district located in Sonoma County, California and serves the County of Sonoma and portions of Marin and Mendocino counties. Sonoma County is rich in history, beauty, and culture and is an excellent choice for a place to live and work. The District is designated as a Hispanic-Serving Institution, reflecting the great responsibility to the educational attainment and economic well-being of the surrounding community. The District prides itself on being an inclusive, diverse, and sustainable community that fosters the growth and development of its students, faculty, and staff. SRJC is a unique institution in a unique environment. SRJC serves approximately 22,000 students each semester and is committed to inclusion, diversity, equity, anti-racism, and accessibility.

Santa Rosa Junior College has been an integral part of the Sonoma County community and its rich history, beauty and culture for more than 100 years. The District has two campuses, located in Santa Rosa and Petaluma, California, two centers, a Public Safety Training Center located in Windsor, California, and the Robert Shone Agricultural Center located in Forestville, California, and SRJC Roseland in Southwest Santa Rosa. Students may choose from over 100 associate degree majors and certificate programs, complete courses toward the first two years of a bachelor's degree program or pursue courses for other professional or personal reasons.

Please see the following Online Resources to learn more about SRJC:

Non-Discrimination
The Sonoma County Junior College District does not discriminate on the basis of race, religious creed, color, national origin, ancestry, ethnic group identification, physical disability, mental disability, medical condition, genetic condition, marital status, sex, gender, gender identity, gender expression, genetic information or sexual orientation in any of its policies, procedures or practices; nor does the District discriminate against any employees or applicants for employment on the basis of their age. This non-discrimination policy covers admission, access and treatment in District programs and activities--including but not limited to academic admissions, financial aid, educational services and athletics--and application for District employment.

The Sonoma County Junior College District is an equal opportunity employer.

For more information about Title IX, please refer to District Board Policy 3433 and Administrative Procedure 3434, which outlines our commitment to proactive measures in preventing sexual harassment and ensuring a respectful and inclusive community for all.



To apply, please visit https://www.schooljobs.com/careers/santarosajc/jobs/5034360/help-desk-technician




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