Job Details
Professional Expert (Temporary): Basic Skills, Online Software Tutoring Support
Professional Expert (Temporary): Basic Skills, Online Software Tutoring Support
North Orange County Community College District
Position Number: TH033P
Location: North Orange Continuing Education - Cypress Campus
Department: NOCE-CC Basic Skills/HS Diploma Program
Percentage of Employment: Temporary Part-Time
Months of Employment: 38.5 weeks Per School Year
Work Schedule: Maximum of up to 26 hours per week, Monday - Friday
Job Description:
JOB DESCRIPTION
Employment Contract and Hours: Up to 38.5 weeks per academic year. Mondays through Thursday: 9:00 a.m. to 2:00 p.m. Scheduled hours may be adjusted depending on the departmental needs.
Employment Contract and Hours: Up to 38.5 weeks per academic year. Mondays through Thursday: 9:00 a.m. to 2:00 p.m. Scheduled hours may be adjusted depending on the departmental needs.
The Basic Skills department (BSD) at North Orange Continuing Education (NOCE) is seeking a Professional Expert, Online Software Tutoring Support to support Faculty of the Basic Skills department with implementation of a new online tutoring platform and to help Faculty master navigation of new online tutoring platform. The position provides essential technical support and guidance for the departments online tutoring platform.
Responsibilities:
- Train tutors and faculty on effective platform use.
- Serve as a liaison between platform representatives and NOCE IT staff to ensure smooth communication and issue resolution.
- Maintain and troubleshoot technical issues as they arise to ensure minimal disruption to instructional and tutoring services
- Input or import student enrollment and ensure accurate data entry
- Audit for gaps or duplicates
- Track daily or period-based attendance
- Record benchmarks or progress checks as needed
- Generate reports tailored for FTEs or internal review
- Present data to BSD faculty and management team regularly
- Work effectively with the NOCE research team to report data for FTEs collection.
Primary Purpose:
Working Relationships:
Knowledge, Skills, and Abilities:
Special Requirements:
SPECIAL REQUIREMENTS
Must be available to work in the evenings and events.
Work at multiple sites as assigned: Anaheim Campus and Cypress Center.
Must be available to work in the evenings and events.
Work at multiple sites as assigned: Anaheim Campus and Cypress Center.
Minimum Qualifications:
MINIMUM QUALIFICATIONS
Coursework in IT, education, or a related field, and
Coursework in IT, education, or a related field, and
At least one year of experience providing technical support in an educational or customer service setting.
Understanding of educational date reporting.
Experience training others on software use, strong troubleshooting skills, and the ability to perform basic account maintenance.
Effective communication and collaboration skills.
Experience and ability to multi-task and meet targeted deadlines on time.
Interact and work with many groups/ individuals throughout the organization; is organized, creative, resourceful, and efficient; takes initiative and is able to work unsupervised as well as with groups.
PC and Internet proficient.
Familiarity with Canvas, Zoom, and Microsoft Office, especially Outlook, Teams, Word, Excel, and PowerPoint.
Desirable Qualifications:
DESIRABLE QUALIFICATIONS
Associates degree in IT, education or related field.
Associates degree in IT, education or related field.
Experience in tutoring.
Competency with data collection.
Experience with adult learners in community college setting.
Working Conditions:
Salary Range: Professional Expert I: $20/hour
Open Date: 05/20/2025
Close Date: 06/17/2025
Special Instructions Summary:
SPECIAL INSTRUCTIONS SUMMARY
This recruitment will remain active until the posted closing date. When the need to fill arises, the department will refer to this pool of applicants. If there is no longer a need to fill, the position may be closed sooner, and applicants will be notified.
Due to the high volume of applications received, we ask that you do not contact the department directly. They will review the information provided and contact you if you are selected for an interview. Possession of the minimum qualifications does not guarantee an interview.
This recruitment will remain active until the posted closing date. When the need to fill arises, the department will refer to this pool of applicants. If there is no longer a need to fill, the position may be closed sooner, and applicants will be notified.
Due to the high volume of applications received, we ask that you do not contact the department directly. They will review the information provided and contact you if you are selected for an interview. Possession of the minimum qualifications does not guarantee an interview.
Also note that you must upload all required documents. Applications submitted without all of the required documents will not be considered.
Evidence of degree conferred/awarded must be printed on a legible transcript as applicable.
Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.
To apply, visit: https://nocccd.peopleadmin.com/postings/8359
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