Job Details

JOB DESCRIPTION

Provides technical information and assistance to students, staff and the public regarding admissions, registrations, records, enrollment, fees and other areas of student services.

Instructs students in correct procedures for completion of forms and applications; explains applications, requirements and restrictions; reviews completed forms for accuracy and completeness.

Processes a variety of forms related to admissions and records according to established procedures, processes student program changes.

Processes applicable fees; receives, accounts for, balances and deposits monies at assigned location.

Processes attendance accounting and collection and recording of student grades, degrees and vocational certificates; processes transcripts and application forms according to established procedures.

Collects and posts a variety of information from standardized media to various types of central records; utilizes appropriate computer information systems programs; participates in the processing of applications, program adds and drops, determination of program eligibility, residency and applicant status.

Provides information and assists other Admissions and Records staff, counselors and instructors as needed or assigned; assists in registration as assigned.

Maintains accurate records and files including student transcripts; makes grade changes and cumulative GPA corrections; locates and obtains various information from records as requested; prepares and maintains records for storage.

Types correspondence, labels and other written materials as required; duplicates materials as needed; routes and distributes incoming and outgoing mail.

Trains and provides work direction and guidance to others.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

In addition to the essential functions, the Admissions & Records Technician may assist in directing the work of others as directed and may also be responsible for a specialized program within an Admissions & Records office.

PRIMARY PURPOSE

This position is responsible for performing technical duties in the Admissions and Records Office and providing information and customer assistance to students, faculty, staff and the public.

WORKING RELATIONSHIPS

The Admissions & Records Technician maintains frequent contact with co-workers in the Admissions and Records Office, various departments, outside agencies, students, faculty and the public.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of District organization, operations, policies and objectives

Knowledge of applicable sections of State Education Code and other applicable laws

Knowledge of organization, policies, and rules of assigned department or program

Knowledge of modern office practices, procedures and equipment

Knowledge of record-keeping techniques

Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary

Knowledge of various computer software applications

Ability to interpret, apply and explain rules, regulations, policies and procedures

Ability to make arithmetic calculations quickly and accurately

Ability to operate a variety of office equipment such as calculator, computer, copier, etc.

Ability to analyze situations accurately and adopt an effective course of action

Ability to plan, organize and prioritize work

Ability to work independently with little direction

Ability to complete work efficiently with many interruptions

Ability to work confidentially with discretion

Ability to meet schedules and time lines

Ability to understand and follow oral and written directions

Ability to communicate effectively, orally and in writing

Ability to understand scope of authority in making independent decisions

Ability to review situations accurately and determine appropriate action according to established guidelines

Ability to establish and maintain effective working relationships with others

MINIMUM QUALIFICATIONS

High school diploma or GED.

Minimum one (1) year of responsible clerical experience, preferably in a college or university admissions and records office.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

DESIRABLE QUALIFICATIONS

Bilingual, in particular (but not limited to) Spanish, Chinese, Vietnamese, Korean, Farsi, and Arabic.

Demonstrated experience integrating diversity, equity, and inclusion into the duties and responsibilities for this position.

Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

WORKING CONDITIONS

College environment; subject to constant interruptions and frequent interaction with others; standing; subject to sitting for long periods of time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.

SPECIAL INSTRUCTIONS SUMMARY

The incumbent will be required to work at Cypress Center on Mondays and Tuesdays, and will be required to work at the Anaheim Campus on Wednesdays and Thursdays.

Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications - Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications - Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.