Job Details

Help Desk Technician

Salary: $4,659.00 - $5,894.00 Monthly
Job Type:
Job Number: 20260402
Closing: 4/19/2026 11:59 PM Pacific
Location: Merced College, CA
Department:

At Merced College, our Helpdesk Technicians play a critical role in supporting student success and staff productivity through responsive, high-quality technical support. In this fast-paced and diverse environment, you will serve as the first point of contact for technology assistance-providing friendly, professional, and effective service via phone, email, and in-person interactions. This role goes beyond troubleshooting; it's about delivering an excellent customer experience while resolving technical issues. Helpdesk Technicians provide first-level support, guide users through solutions, and collaborate with other ITS team members to escalate and resolve more complex issues when needed. If you are passionate about technology, enjoy helping others, and take pride in delivering outstanding customer service, we encourage you to join our team and make a meaningful impact on our campus community.


As you consider this opportunity, know that Merced College is more than a community college - we are a catalyst for transformation, redefining higher education and setting new standards for excellence. Serving nearly 20,000 students each year, we are proud to be a leading center of learning and opportunity in California's Central Valley.

Founded in 1962, Merced College blends a strong tradition of academic excellence with forward-thinking innovation to create an inclusive and engaging environment for students and employees alike. Committed to the well-being, growth, and professional success of our team, we foster collaboration and a supportive culture where every employee is empowered to make a difference. Located in the heart of California's Central Valley, the City of Merced offers a welcoming community of more than 90,000 residents, with easy access to the Bay Area, Sacramento, and Yosemite National Park.

If you are passionate about innovation, equity, and student success, we invite you to join the Merced College team.

Merced College Mission
At Merced College, students are our focus, and we are known by their success. We transform lives through education and workforce development.

Merced College Vision
Enriching our community through educational experiences and support services:

• Degree/Certificate Programs
• Transfer
• Career Technical Education
• Workforce Training
• Lifelong Learning
• Basic Skills
• Community Engagement

Merced College promotes student success through equitable access, continuous quality improvement, and institutional effectiveness, all with a focus on student achievement.

Salary Schedule: Range 21
40 hours/week12 months/year
General Description:
Under general direction, the Helpdesk Technician provides support services to the user community of District-supported computer systems, software, and hardware. Incumbents assist with problem identification and resolution by assisting end-users as the first level of support, or they determine escalation priority to the appropriate Information Technology Services personnel.

Examples of Duties

Essential Functions:

• Monitor, acknowledge and document Help Desk related phone calls, emails, and user-generated requests to ensure technical issues are identified and routed appropriately.
• Communicate with ITS support staff regarding technical issues or requests and provide necessary information
• Assist in utilizing and maintaining the Help Desk Database as well as data entry into various database and electronic documents
• Provide minor troubleshooting of hardware and network related issues, as well as, assist in basic software installation, configuration, troubleshooting. Assist users in identifying and resolving problems
• Attend and participate in district-wide, departmental meetings and committees to discuss technology-related issues and gather/convey information
• Advise users on the effective use of software to meet their department needs
• Assist with training documentation
• Assist with tracking and maintaining technical libraries
• Develop knowledge and technical skills continuously to keep up with technology
• Other related duties as assigned
  
  

Knowledge of:

• Computer and network terminology
• Operational characteristics of computer equipment and peripheral equipment
• Operational characteristics of computer operating systems
• Operational characteristics of computer software applications such as word processors, spreadsheet applications, database applications, presentation applications, web applications, and various educational applications
• Methods and techniques used in the installation and troubleshooting of software applications on computers in a network environment
  
  

Ability to:

• Communicate clearly and concisely, both orally and in writing
• Solve practical problems using analytical and research skills
• Provide support and respond to requests and inquiries from users regarding computer equipment, software applications, and resource scheduling
• Establish and maintain effective working relationships with those contacted in the course of work
• Operate computers and peripheral equipment, diagnose technical issues, query databases, technical manuals and utilize web resources as needed
• Promote and incorporate culturally affirming DEIA and anti-racist principles to nurture and create a respectful, inclusive, and equitable learning and work environment. In conducting their duties, staff members shall respect and acknowledge the diversity of students and colleagues.

Typical Qualifications

Required:

• Associate's degree
  OR
• High School diploma OR GED AND three (3) years applicable experience
  OR
• the equivalent education and experience.
• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students

PHYSICAL DEMAND AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:
Work is performed primarily in an office environment with some travel to different sites; incumbents may be required to work extended hours, including evenings and weekends.

Physical:

• Ability to work at a desk, conference table or in meetings of various configurations
• Ability to hear and understand speech at normal levels
• Ability to communicate so others will be able to clearly understand normal conversation
• Ability to read printed matter and computer screens
• Ability to stand or sit for prolonged periods of time
• Ability to bend and twist, stoop, kneel, crawl, push, pull
• Ability to lift, carry, push, and/or pull moderate to heavy amounts of weight
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard
• Ability to reach in all directions

Vision:
See in the normal visual range with or without correction

Hearing:
Hear in the normal audio range with or without correction

Supplemental Information


How to Apply:

1. Submit a complete application by the closing date/time on the Merced College career pages at https://www.governmentjobs.com/careers/mccd/transferjobs

Required Documentation:

1. Letter of interest addressing your qualifications for the position (cover letter)
2. Resume
3. List of three professional references (no reference letters permitted)
4. Legible, unofficial college transcripts (undergraduate and graduate); transcripts must include the degree major and date the institution granted the degree; official copies are not required unless applicant is hired
5. If applicable, foreign transcripts must include a U.S. evaluation and translation completed by an approved organization.

Only the required documentation as listed above will be accepted for this recruitment. Any additional documentation will be removed from your application profile.
Interview Information:
Applicants deemed highly qualified for the position will be invited to participate in onsite oral interviews conducted by a screening committee. A limited number of candidates will be selected to move forward to the interview stage.
Interviews are tentatively scheduled for April 29, 2026 with final, in-person interviews scheduled for April 30, 2026
Employee Benefits:

Health benefits for the employee and all their eligible dependents cost employee's only $12 per month and provide access to PPO medical coverage, PPO dental coverage, VSP Vision coverage, and more! Please visit our Merced College Benefits Website for more details about our incredible employee benefits. In addition, sick leave and retirement benefits are also provided.

Condition of Employment:

The selected candidate must be fingerprinted and tested for tuberculosis at his/her own expense prior to the start of employment. In compliance with the Immigration Reform Act of 1986, all new employees are required to verify their identity and the right to work in the United States. All offers of employment are subject to approval by the Board of Trustees. The applicant must be able to perform the essential functions of the position with or without reasonable accommodations.

Individuals with disabilities may request any needed accommodation to participate in the application process. Please submit your request with your application to the Human Resources Office.

Merced Community College District is an Equal Opportunity Employer



To apply, visit https://www.schooljobs.com/careers/mccd/jobs/5295039/help-desk-technician





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