Job Details

Sierra College
  • Position Number: 5934646
  • Location: Rocklin, CA
  • Position Type: Computer and Information Technology


Deputy Director Technology Infrastructure and Operations

Salary: $123,464.58 - $150,071.96 Annually
Job Type: Full-Time
Job Number: 2425-00044
Closing: 2/23/2025 11:59 PM Pacific
Location: Rocklin, CA
Division: Student Services

Description
Under the direction of the Chief Technology Officer, the Deputy Director - Infrastructure and Operations performs a variety of responsible and complex duties, providing leadership, strategic direction, consultation, analysis, coordination, and guidance for college information technology activities with regard to the planning, analysis, design, installation, and maintenance of the technology infrastructure and technical operations of the college.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff and students and values the rich diverse backgrounds that make up the campus community. The Deputy Director-Technology Infrastructure and Operations must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities, sexual orientation, individuals from historically underrepresented communities and other groups to ensure the District provides strategies for success and pro-active, student-centered practices and policies committed to eliminating equity gaps.

Need Help With Your Online Account?
  • Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627if you need assistance with your online applicant account.
  • Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu.

Examples Of Functions and Tasks
REPRESENTATIVE DUTIES- The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  1. Provide overall vision and leadership for the college on technology infrastructure and operations, ensuring that technology solutions meet the strategic initiatives of Sierra College; develop technology roadmaps for critical technology infrastructure.
  2. Collaborate with the Chief Technology Officer, administrators, faculty, and staff in setting priorities for the deployment of technology infrastructure to enable the college to achieve its objectives through the effective use of technology.
  3. Supervise, direct, guide, motivate, train, and evaluate information technology department staff engaged in implementing, configuring, and maintaining the technology infrastructure.
  4. Direct ITS Technical Support Services Manager, providing direction for desktop, network edge devices, and audio-visual systems.
  5. Evaluate, recommend, and implement technology infrastructure standards, processes, upgrade procedures, documentation, and maintenance activities.
  6. Oversee management and monitoring of all technology infrastructure facilities, including physical data centers and ITS rooms.
  7. Evaluate and design technology infrastructure solutions, including, networks, servers, storage, cloud services, security, backup, and recovery; ensure new solutions integrate with existing networks and systems.
  8. Participate in the planning, development, and implementation of goals, objectives, policies, and priorities for the department; recommend departmental policy, appropriate service levels and resources; recommend and administer policies and procedures.
  9. Working closely with the ITS Project Specialist, oversee large-scale technology infrastructure implementation projects, including design, implementation, integration, testing, troubleshooting, training, and final user acceptance.
  10. Lead change management activities by applying processes and tools to support adoption of the changes required by a project or initiative.
  11. Monitor and maintain systems security measures and procedures, meeting all relevant compliance standards.
  12. Collaborate and work closely with the Manager of Information Security and ERP Infrastructure to develop security standards and procedures, including incident response plans, and assure such standards and procedures are in practice
  13. Working with other ITS managers, collaborate on development of disaster recovery plans; implement, maintain, monitor, test, and verify backup and recovery systems.
  14. Develop, implement, update, and ensure compliance with information technology department Program Review plans and service unit outcomes and prepare related documentation.
  15. Provide support for reporting requirements such as annual and term-based submittals of the Management Information Systems (MIS) data; ensures compliance with applicable college policies, state, and federal regulations.
  16. Develop, monitor, and maintain the unit's budget in collaboration with the Chief Technology Officer and prepare related reports; budget for ongoing upgrades and support necessary to sustain district needs and future growth.
  17. Serve on District committees as assigned; chair multiple committees and working groups that provide direction and feedback on infrastructure and operations.
  18. Explore innovations and trends in technology for institutional applicability; stay abreast of new trends and innovations in information technology and enterprise system application programs.
  19. Attend and participate in professional group meetings and various committees and advisory groups and represent the college at regional and statewide meetings related to technology.
  20. Manage vendor relationships including contract negotiation and compliance requirements; assist the purchasing department in the acquisition of information systems software and services.
  21. Perform other related duties as assigned.


Minimum Qualifications
QUALIFICATIONS

Experience and Education Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Five (5) years of full-time equivalent experience working with technology infrastructure, with at least two (2) years in a management or supervisory capacity. Experience in project management, networking, systems administration, and information security is strongly preferred.

Education:
Education equivalent to a Bachelor's Degree (120 semester units) in Business Administration, management information systems (MIS), computer science, information science, or a computer related field from an accredited institution.

Desirable Qualifications:
Experience in a higher education environment.
Experience in large multi-site networks and data center management.
Experience with Microsoft Active Directory services and Azure
Experience with public cloud environments.
Experience with information security.

DEMONSTRATED KNOWLEDGE AND ABILITIES:
Position requires knowledge of:

  • Advanced knowledge of the design, installation, and maintenance of complex information systems, networks, and communication systems.
  • Knowledge of technology customer support processes and operations.
  • Emerging technologies in the area of infrastructure.
  • Cloud-based technology and services and providers, including architecture, capabilities, and tooling.
  • Information security best practices and standards.
  • Current principles, practices, and standards of planning and project management, project prioritization, and resource allocation.
  • Section 504 and 508 Accessibility and related standards and requirements.
  • Methods to successfully support individuals with varying backgrounds, which includes persons with disabilities, various gender identities, sexual orientation, individuals from historically underrepresented communities and other groups


Ability to:
  • Use leadership and management theories and practices in carrying out daily responsibilities.
  • Engage in management and creative organizational leadership.
  • Develop the leadership skills of others.
  • Lead, implement, and manage change.
  • Perform short-and-long-range planning to be successful in interpersonal relationships and evaluate the effectiveness of programs, personnel, and relationships.
  • Supervise, develop, assign, and evaluate staff for efficient operation of the department.
  • Plan, develop, manage, and administer complex departmental operation budgets and contracts demonstrating knowledge of sound fiscal management principles and practices.
  • Logically and realistically evaluate systems and procedures.
  • Meet deadlines and expedite procedures within area of responsibility.
  • Compile clear, timely, accurate written reports.
  • Communicate effectively both orally and in writing with faculty, staff, and state agencies.
  • Establish and maintain effective working relationships with college faculty, staff, and representatives of local, state, and federal agencies.
  • Plan, organize, and manage complex purchase processes, including negotiations with vendors for hardware and software acquisitions that maximize the utilization of available resources and enhance organizational efficiency.
  • Communicate with peers, subordinates, supervisors, and students in an open, honest manner and build trust among all constituencies in the District.
  • Be an effective and motivational member of a team.
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and the community.


PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.

Supplemental Information
WHY SIERRA?

  • One of Aspen Institute's Top 150 Community Colleges in the nation
  • The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
  • Public Employee's Retirement System (PERS)
  • 18 paid holidays (including extended time off during the winter break)
  • 22 accrued paid vacation days per year (vacation accrual increases over time)
  • Competitive benefits package
  • Currently during summers, some employee groups participate in 4x10 schedules
  • Qualifying Employer for Public Service Loan Forgiveness (in most cases)


Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.

The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Need Help With Your Online Account?
  • Use the online https://apptrkr.com/get_redirect.php?id=5934646&targetURL=.

    Examples Of Functions and Tasks
    REPRESENTATIVE DUTIES- The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

    1. Provide overall vision and leadership for the college on technology infrastructure and operations, ensuring that technology solutions meet the strategic initiatives of Sierra College; develop technology roadmaps for critical technology infrastructure.
    2. Collaborate with the Chief Technology Officer, administrators, faculty, and staff in setting priorities for the deployment of technology infrastructure to enable the college to achieve its objectives through the effective use of technology.
    3. Supervise, direct, guide, motivate, train, and evaluate information technology department staff engaged in implementing, configuring, and maintaining the technology infrastructure.
    4. Direct ITS Technical Support Services Manager, providing direction for desktop, network edge devices, and audio-visual systems.
    5. Evaluate, recommend, and implement technology infrastructure standards, processes, upgrade procedures, documentation, and maintenance activities.
    6. Oversee management and monitoring of all technology infrastructure facilities, including physical data centers and ITS rooms.
    7. Evaluate and design technology infrastructure solutions, including, networks, servers, storage, cloud services, security, backup, and recovery; ensure new solutions integrate with existing networks and systems.
    8. Participate in the planning, development, and implementation of goals, objectives, policies, and priorities for the department; recommend departmental policy, appropriate service levels and resources; recommend and administer policies and procedures.
    9. Working closely with the ITS Project Specialist, oversee large-scale technology infrastructure implementation projects, including design, implementation, integration, testing, troubleshooting, training, and final user acceptance.
    10. Lead change management activities by applying processes and tools to support adoption of the changes required by a project or initiative.
    11. Monitor and maintain systems security measures and procedures, meeting all relevant compliance standards.
    12. Collaborate and work closely with the Manager of Information Security and ERP Infrastructure to develop security standards and procedures, including incident response plans, and assure such standards and procedures are in practice
    13. Working with other ITS managers, collaborate on development of disaster recovery plans; implement, maintain, monitor, test, and verify backup and recovery systems.
    14. Develop, implement, update, and ensure compliance with information technology department Program Review plans and service unit outcomes and prepare related documentation.
    15. Provide support for reporting requirements such as annual and term-based submittals of the Management Information Systems (MIS) data; ensures compliance with applicable college policies, state, and federal regulations.
    16. Develop, monitor, and maintain the unit's budget in collaboration with the Chief Technology Officer and prepare related reports; budget for ongoing upgrades and support necessary to sustain district needs and future growth.
    17. Serve on District committees as assigned; chair multiple committees and working groups that provide direction and feedback on infrastructure and operations.
    18. Explore innovations and trends in technology for institutional applicability; stay abreast of new trends and innovations in information technology and enterprise system application programs.
    19. Attend and participate in professional group meetings and various committees and advisory groups and represent the college at regional and statewide meetings related to technology.
    20. Manage vendor relationships including contract negotiation and compliance requirements; assist the purchasing department in the acquisition of information systems software and services.
    21. Perform other related duties as assigned.


    Minimum Qualifications
    QUALIFICATIONS

    Experience and Education Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    Experience:
    Five (5) years of full-time equivalent experience working with technology infrastructure, with at least two (2) years in a management or supervisory capacity. Experience in project management, networking, systems administration, and information security is strongly preferred.

    Education:
    Education equivalent to a Bachelor's Degree (120 semester units) in Business Administration, management information systems (MIS), computer science, information science, or a computer related field from an accredited institution.

    Desirable Qualifications:
    Experience in a higher education environment.
    Experience in large multi-site networks and data center management.
    Experience with Microsoft Active Directory services and Azure
    Experience with public cloud environments.
    Experience with information security.

    DEMONSTRATED KNOWLEDGE AND ABILITIES:
    Position requires knowledge of:

    • Advanced knowledge of the design, installation, and maintenance of complex information systems, networks, and communication systems.
    • Knowledge of technology customer support processes and operations.
    • Emerging technologies in the area of infrastructure.
    • Cloud-based technology and services and providers, including architecture, capabilities, and tooling.
    • Information security best practices and standards.
    • Current principles, practices, and standards of planning and project management, project prioritization, and resource allocation.
    • Section 504 and 508 Accessibility and related standards and requirements.
    • Methods to successfully support individuals with varying backgrounds, which includes persons with disabilities, various gender identities, sexual orientation, individuals from historically underrepresented communities and other groups


    Ability to:
    • Use leadership and management theories and practices in carrying out daily responsibilities.
    • Engage in management and creative organizational leadership.
    • Develop the leadership skills of others.
    • Lead, implement, and manage change.
    • Perform short-and-long-range planning to be successful in interpersonal relationships and evaluate the effectiveness of programs, personnel, and relationships.
    • Supervise, develop, assign, and evaluate staff for efficient operation of the department.
    • Plan, develop, manage, and administer complex departmental operation budgets and contracts demonstrating knowledge of sound fiscal management principles and practices.
    • Logically and realistically evaluate systems and procedures.
    • Meet deadlines and expedite procedures within area of responsibility.
    • Compile clear, timely, accurate written reports.
    • Communicate effectively both orally and in writing with faculty, staff, and state agencies.
    • Establish and maintain effective working relationships with college faculty, staff, and representatives of local, state, and federal agencies.
    • Plan, organize, and manage complex purchase processes, including negotiations with vendors for hardware and software acquisitions that maximize the utilization of available resources and enhance organizational efficiency.
    • Communicate with peers, subordinates, supervisors, and students in an open, honest manner and build trust among all constituencies in the District.
    • Be an effective and motivational member of a team.
    • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff and the community.


    PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential job functions.

    Environment: Work is performed primarily in a standard office setting.
    Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
    Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
    Hearing: Hear in the normal audio range with or without correction.

    Supplemental Information
    WHY SIERRA?

    • One of Aspen Institute's Top 150 Community Colleges in the nation
    • The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
    • Public Employee's Retirement System (PERS)
    • 18 paid holidays (including extended time off during the winter break)
    • 22 accrued paid vacation days per year (vacation accrual increases over time)
    • Competitive benefits package
    • Currently during summers, some employee groups participate in 4x10 schedules
    • Qualifying Employer for Public Service Loan Forgiveness (in most cases)


    Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.

    Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

    As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.

    The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.

    Need Help With Your Online Account?
    • Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
    • Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

    If you have any questions about this position, please contact the Human Resources Department at hr@sierracollege.edu.

    Helpful Tip:
    Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.

    Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).

    Please see the https://apptrkr.com/get_redirect.php?id=5934646&targetURL=.

    Helpful Tip:
    Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.

    Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).

    Please see the Sierra College website for additional helpful tips and tools for prospective applicants.

    Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).

    Terms and Conditions of Employment:
    Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.

    *Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.

    EEO/TITLE IX EMPLOYER
    Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.

    Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.

    Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.

    If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.

    TTY/VCO/HCO to Voice
    English 1-800-735-2929
    Spanish 1-800-855-3000

    Voice to TTY/VCO/HCO
    English 1-800-735-2922
    Spanish 1-800-855-3000

    From or to Speech-to- Speech
    English & Spanish 1-800-854-7784



    To apply, visit https://www.schooljobs.com/careers/sierracollege/jobs/4793699/deputy-director-technology-infrastructure-and-operations






    Copyright 2024 Jobelephant.com Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency

    jeid-744441ca2dec20458e2a76f50e48e810